Electronic Bill Payment
Valley Rural Electric Cooperative uses an online bill presentment and payment service called SmartHub. You can access your account history and pay your electric bills online using SmartHub's secure interface. Some key features of SmartHub include:
- Process your payments
You can use a major credit card, debit card, or electronic check transaction to pay your electric bill. You can set up (or stop) recurring payments. You may add multiple payment methods, manage those methods, and select which method to use for a particular payment.
- View your history
You are able to view your current and historical billing information, payment history, and energy use graphs. You may also compare two bills from different months. You can include weather data on the graphs and charts to show how the temperature might have affected your electricity use.
- Receive and send notifications
You have the ability to set up various contact methods by e-mail, text message, or both. You can choose what type of notifications you receive about your account such as bill is ready, payment is due, and payment was received. You may send messages and (starting in April) report outages to the co-op.
To access SmartHub, click on View & Pay Bill at the top of the page or in the menu under Billing Info. You can also access SmartHub by clicking on the SmartHub logo in the sidebar to the right and on the Home page. The SmartHub interface will appear in a new and secure browser tab or window. Remember to log off SmartHub when you are finished to protect your account information.
For more inforamtion about SmartHub, we provide several options. Read our online news article and the article in the February 2015 issue of Penn Lines. Watch the SmartHub Overview video to see many of the features in action. Visit the SmartHub Overview page for more details and links to instructions for accessing SmartHub.
In addition to online bill payment, you may also make payments by credit card (Discover®, MasterCard®, or Visa®) or debit card at one of our offices that accepts payments in person.
Pay by Phone
Valley Rural Electric Cooperative also has a pay-by-phone option. To pay your electric bill securely over the phone, call 866-999-4591 toll-free and follow the automated prompts. Payments can be made by credit card, debit card, or bank draft from a checking account anytime of the day or night, not just during normal business hours.
For privacy and security reasons, Valley's employees are not permitted to process payments directly over the phone. If you wish to pay by phone, please use the automated phone system.
NISC and the SmartHub Logo are trademarks of National Information Solutions Cooperative, Inc. (NISC) in the U.S. and other countries. The SmartHub Overview video is copyrighted ©2014 NISC.