Residential
Bills are mailed to members at the beginning of the month for monthly accounts and once a year for annual accounts. Each bill is perforated so it can be torn into two sections.
Billing Detail
The top section of the bill is the billing detail and is furnished for your records. Your electric use, itemized charges, and other messages appear here.
Left side
On the left side of this portion of the bill appears information about your electric use.
Located directly under Valley’s contact information and your address is the “Electric Use Profile.” It contains, in the form of a bar graph, your history of monthly energy use for the last thirteen bills. Each bar shows the kilowatt-hours (kWh) used for that particular month. Above the graph are your total yearly use and your average monthly use for the past 12 months. We hope that variations in your Electric Use Profile will help alert you to the effects of weather, appliance changes, and lifestyle on your consumption.
Under the Electric Use Profile is your recent use information. Here you will find the previous and current readings, the reading multiplier, and the kilowatt-hour consumption for each meter at your account.
Right side
On the right side of this portion of the bill appear the itemized charges. Listed first are your account’s previous balance, any payments that you have made since your last bill, and any other credits to your account. Basic charges appear next. These include the basic monthly charge and the charges for generation and transmission and distribution. These charges are based upon the electric consumption detailed on the left side of this section. Non-basic charges appear next and include area lights, fees, sales tax, and so on. The total amount due appears at the bottom of the charges.
Meter Reading and Payment Stub
The bottom section of the bill is the meter reading and payment stub. If you plan to mail your meter reading and payment, you need to fill in your meter reading and payment amount, detach the stub, and mail it with your payment in the envelope enclosed with your bill. You may also bring the stub with your payment to one of our offices.
Please Note: The meter reading and payment stub are printed together on one perforated slip; they can no longer be mailed separately. Members who wish to provide their meter readings on a different date than they pay their bills may submit them online or by calling 800/432-0680.
Meter reading area
The left side of the stub is the meter reading area. Simply record the reading in the five green-shaded squares, one digit per square box, and return the stub with your payment before the 20th of each month if you have a monthly account.
Payment area
The right side of the stub is the payment area. The “Pay before” amount on the stub is due if you pay the bill on or before the 20th of the month. After the 20th, the “Pay after” amount is due, which includes a 1.5 percent penalty fee added to the total. If the bill is unpaid after the 30th, it will be classified as delinquent. Please enter the amount of the payment that you are making on the line provided on the stub.
Back of the Bill
On the back of the bill are definitions of words that appear on the front side of the bill. Important messages may also appear on the back of the bill. These messages may deal with safety issues, may explain a new or infrequent item on your bill, or may advise you of information regarding your account. On the back of the meter reading and payment stub is a place to note any address or telephone number changes.
Electronic and Online Bill Payment
Currently, Valley REC does not offer bill payment via the Internet. However, Valley does offer ElectraPay, an electronic method to pay your electric bill.
With ElectraPay, the amount of your electric bill will be deducted automatically from your checking or savings account on the due date. You will continue to receive a statement showing your kilowatt-hour use and the amount and date of the next withdrawal from your account, allowing you to verify your billing before funds are transferred. Please contact the Billing Department for more information or to enroll in ElectraPay. You may also send an e-mail to billing@valleyrec.com. Please include your Valley REC account number, your telephone number, and the name on the account.
More information and a copy of the enrollment form are available here: ElectraPay Sign-Up Form (PDF, 3.1 MB).
